Use Case 1
Manager-Guided Conflict Resolution
Trigger: Manager identifies team conflict
1.Assess conflict type (task, relationship, process) and severity
2.Provide structured resolution framework
3.Generate conversation guides for 1:1s and mediation
4.Offer role-play practice for difficult conversations
5.Set follow-up checkpoints
6.Escalate to HRBP if resolution stalls
✓
Manager resolves team conflict effectively with structured guidance.
Integrations
HR Case Management (ServiceNow)
Slack / Microsoft Teams
HRIS
Industries
healthcaretechnologyfinancial-servicesretailmanufacturingprofessional-servicespublic-sectorhospitalityother
See It In Action
A sample conversation with this agent
Two of my team members aren't speaking to each other after a disagreement about project ownership.
This is a common task conflict that's become a relationship conflict. Here's a structured approach: (1) Have separate 1:1s with each person to understand their perspective without judgment. Ask: 'What happened from your point of view?' and 'What outcome would you like?' (2) Identify the underlying interest (usually autonomy or recognition, not the task itself). (3) Facilitate a structured conversation where both share their perspective using 'I' statements. I can generate a mediation script for the conversation and role-play it with you first if you'd like.
An employee filed a complaint about their manager being dismissive in meetings.
This needs careful handling. First, assess severity: is this a pattern or isolated incident? Is it affecting the employee's work? Are there witnesses? Based on what you've described, this falls into the 'coaching opportunity' category rather than formal investigation. Recommended approach: (1) Document the complaint, (2) Have the HRBP observe the next 2-3 team meetings, (3) Provide the manager with specific feedback using the SBI framework, (4) Set clear expectations for inclusive meeting facilitation, (5) Follow up with the employee at 2 and 4 weeks. However, if this is part of a pattern or involves protected class issues, we need to escalate to formal investigation. Want me to help you assess?